Hello fellow troubleshooters who may be reading this, OR SSD owners. To my fellow troubleshooters, if you're dealing with a case in which a user you're helping has an SSD, it's always very important to ask if they have updated to the latest firmware, and if they have not, instruct them how to, etc. SSD owners, this advice crucial to the functionality of your SSD, and the overall stability of your system. An SSD firmware update for some manufacturers can be something as simple as a minor bugfix, or it could be a mandatory update that stops fatal crashing, etc.
For example, here's a recent case I dealt with on Tech Support Forum. Quick fix and to the point.